RETURNS & SHIPPING – Purity.Organic
Version: 11-02-2026
Consciously dealing with returns
At Purity.Organic, we consciously prioritize quality, care, and sustainability.
We do our utmost to clearly describe products and ship them carefully, minimizing returns as much as possible.
Returns require additional transportation and handling. We therefore ask you to carefully read the product information in advance. Are you in doubt? Please feel free to contact us.
All products are supplied in their original, unopened condition as received from the supplier or manufacturer.
You have the right to return your order within 14 days of receipt.
Return procedure and costs
1. Report your return within 14 days of receipt to service@purity.organic.
2. You will receive return instructions by email.
3. Returns will only be processed if they have been registered in advance and shipped according to the instructions.
4. After registering, you have 14 days to return the product.
Return shipping costs are the responsibility of the customer, unless there is a demonstrable error on our part.
If an order is placed incorrectly by the customer (for example, wrong product, wrong size or incorrect address), both the return costs and the costs for reshipping will be borne entirely by the customer.
If the error can be demonstrated to be on our part, we will cover the costs of return and reshipment.
Transport risk upon return
The consumer is responsible for the product until it is received by Purity.Organic or a designated supplier.
If a return shipment is damaged during transport or does not arrive, the risk lies with the sender. Any damage or loss must be reported to the carrier by the consumer.
Refund
After receipt and inspection of the returned product, and if the return conditions are met,
refund will be issued within 14 days.
Dispatch
We collaborate with logistics partners such as Innocent and MyParcel.
They handle distribution via carriers such as PostNL, DHL, DPD, or other available shipping providers.
Delivery times are indicative and dependent on external carriers.
We are not liable for delays, loss, or non-delivery caused by carriers or other external logistics parties.
The risk of damage or loss passes to you upon actual delivery to you or a third party designated by you.
Sustainable shipping and partial deliveries
We strive to ship orders as much as possible in a single shipment.
We do this deliberately to minimize unnecessary transport movements and reduce the impact on the environment and costs.
If an order consists of multiple products, we may choose to briefly delay shipment and ship them together.
If combined shipment is not possible—for example, due to availability or delivery from different suppliers—an order may be shipped in multiple partial deliveries.
No rights can be derived from bundling or splitting shipments.
Incorrect address, non-collection and reshipment
If a shipment cannot be delivered due to incorrect or incomplete address information, or if a package is not collected on time from a collection point and is therefore returned to us, the customer will be fully responsible for the reshipment costs.
These costs will be communicated in advance and must be paid before reshipment takes place.
Refusing a shipment upon delivery does not automatically constitute a valid revocation. In that case, any return and shipping costs may be charged to the customer.
Collection by appointment
Pickup from our warehouse is by appointment only and at a mutually agreed-upon time.
After you place your order, we will contact you to arrange a suitable time.